Effective Date: October 1, 2026
Business Name: ILML Management, LLC
DBA: ILML Aesthetics
Address: 4060 N Collins St., Suite 180, Arlington, TX 76005
1. Introduction
ILML Aesthetics is committed to protecting your privacy and maintaining transparency regarding the collection, usage, and safeguarding of personal information. This policy explains our data-handling practices and your rights regarding your personal information when you use our services or visit our website.
2. Information We Collect
- Personal Information: name, email, phone number, date of birth, address, payment information, health-history forms, and treatment preferences.
- Usage Data: website activity, IP address, browser type, and device information.
- Appointment & Service Data: scheduling details, treatment history, and related medical-aesthetics information.
- Communications Data: SMS consent, email preferences, and responses to promotions or feedback surveys.
3. How We Use Your Information
- Schedule and manage appointments and services
- Provide treatment updates and customer support
- Send appointment reminders, promotional offers, and wellness tips
- Process payments and manage billing
- Improve our website, services, and patient experience
- Comply with legal and regulatory requirements
4. Data Sharing
We do not sell your personal information to third parties. Your data may be shared in the following circumstances:
- Service Providers: with trusted vendors who assist with scheduling, payment processing, or marketing communications (excluding SMS opt-in phone numbers).
- Legal Compliance: when required by law, regulation, or legal process.
- Business Transfers: during mergers, acquisitions, or asset sales (excluding SMS opt-in phone numbers).
Important: Mobile opt-in records, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties or affiliates for marketing purposes.
5. Your Rights
- Access the personal data we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your information (subject to legal and regulatory obligations)
- Opt out of marketing communications by replying “STOP” to SMS, or by using the unsubscribe link in our emails
- Request a copy of your personal information in a portable format
6. Data Protection & Security
We follow industry-standard security practices, including encrypted data storage, restricted access, and secure payment processing, to protect your information against unauthorized access, disclosure, or misuse.
When you send a website appointment request, we retain an encrypted copy in a separate, access-restricted intake inbox for up to 90 days so our team can recover requests if our customer-management system is temporarily unavailable. This copy includes the details you submit and delivery status. It is separate from anonymous website measurement. Request details are also sent to our customer-management system for follow-up.
7. Cookies & Tracking Technologies
Our website may use cookies, pixels, and similar tracking technologies to enhance user experience, analyze site performance, and deliver relevant advertisements. You may disable cookies in your browser settings, though some site features may not function properly without them.
Our own website measurement
When enabled, our first-party measurement helps us understand which public pages visitors use, how they reach the intake form, and whether a request reaches our team. It records page paths, broad traffic sources, approved campaign labels, device categories, scroll milestones, engagement time and form progress. It does not record form answers, contact details, keystrokes or session replays. Our measurement database does not store raw IP addresses. Hosting and other service providers may maintain their own operational logs.
A first-party cookie links activity within a visit, expires after 30 minutes of inactivity, and is renewed during an active visit, up to 24 hours. Journey records are retained for up to 30 days and are excluded from reports when that period ends. Reports are restricted to our authorized team and are not used to create advertising audiences.
Use “Site measurement choices” in the footer to stop this collection. Stopping removes the current linked journey when the service is reachable and prevents further collection on this browser. We also honor Global Privacy Control for this system. Your choice is saved in this browser; it does not change separate Google or other third-party settings, or delete a contact or appointment request you send us.
8. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those third parties and encourage you to review their policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised Effective Date.
10. Contact Information
Questions about this Privacy Policy or the personal data we hold can be directed to:
ILML Aesthetics
4060 N Collins St., Suite 180
Arlington, TX 76005
Email: support@ilovemylook.com
Phone: 817-670-2659